Serving Region 9 - Archuleta, Dolores, La Plata, Montezuma
and San Juan Counties
Ombudsman is a Swedish word which means "one who speaks on behalf of another".

The Long Term Care (LTC) Ombudsman monitors and addresses complaints and concerns from all
sources (family members, residents, employees or other).   The Ombudsman visits nursing homes
monthly and assisted living facilities quarterly.  The Ombudsman also educates families, and
counsels on the selection of LTC facilities.

As part of the Colorado Long Term Care Ombudsman program, enacted in 1990, and co-coordinated
with Disability Law Colorado  (formerly called The Colorado Legal Center for People with
Disabilities and Older People), our agency also acts as an advocate for residents of fourteen Long
Term Care facilities in Southwest Colorado - Region 9.  This includes nursing homes and assisted
living facilities.

A 2008 US Department of Health and Human Services study of 16,000 nursing homes found 94% to
be in violation of federal health and safety standards. A survey of 800 seniors and their families
revealed that seniors fear going into a nursing home and losing their independence more than
death.  82% of "baby boomers" fear their parents will be mistreated in a nursing home, and 89%
fear their aging parents will be unhappy there.  Other data indicates that 60% of the residents in
nursing homes and assisted living facilities receive no visitors of any kind.  Likewise, studies have
shown a direct correlation between adequate funding, the number of beds visited, and the
effectiveness of Ombudsman programs.

Ombudsman contact information

Pagosa Springs

Kay Kaylor
Pagosa Springs, CO 81147
Cell:  970-403-2164

La Plata and Montezuma Counties:

Greg Walton
Durango, CO 81301
Cell:  (970) 403-2165


San Juan Basin
Area Agency on Aging

10 Burnett Court
302E & 304E
Durango, CO 81301

Tele: 970.264.0501; ext 1
Fax:  888.290.3566

451 Hot Springs Blvd.
P.O. Box 5456
Pagosa Springs,CO 81147

Tele: 970.264.0501
Fax:   888.290.3566